Care Plans
Every plan includes the ticket desk, the full knowledge base and regular backups. What changes is response speed and how much hands-on work is included each month.
For new sites and small businesses taking their first step online.
The balance most of our clients settle on — faster replies, real monthly hours.
For stores and high-traffic sites where downtime costs real money.
Several sites, several brands, or coverage windows you define yourself.
Side By Side
| Starter Care | Growth Care | Scale Care | |
|---|---|---|---|
| Monthly price | $100 | $150 | $250 |
| Desk hours | Business hours, Mon–Sat | Extended, 7 days | All hours, 7 days |
| First reply target | 8 hours | 2 hours | 30 min |
| Backups | Weekly | Daily | Daily + malware scan |
| Included work | 1 hr / month | 4 hrs / month | 10 hrs / month |
| Staging site | — | Included | Included |
| Monthly report | — | SEO & speed | SEO, speed & ads |
| Emergency phone line | — | — | Included |
| Account manager | Shared desk | Named | Named + quarterly call |
Plan Questions
Plans run month to month. Give us 30 days notice to cancel or downgrade, and nothing renews silently.
We tell you before we start, not after. Extra work is quoted at an hourly rate and only begins once you approve it.
One month, on Growth and Scale. They do not stack up indefinitely — the plan is for ongoing care, not banked credit.
Yes, and most clients do. Upgrades take effect immediately and we prorate the difference.
Yes, after a health check. If the site needs cleanup before it can be maintained sensibly, we quote that separately and tell you honestly what it needs.
New page builds, redesigns, new campaigns and content writing are project work. Care plans cover keeping what exists running well.
Not Sure Which One?
We would rather put you on the right plan than the expensive one. Send us the URL and we’ll tell you what it actually needs.